Every piece of tour-issue equipment we ship is packed with the same care that went into authenticating it. Here’s exactly what to expect.
All orders are processed within 1–2 business days (Monday–Friday, excluding US federal holidays) of payment confirmation. Orders placed after 12:00 PM ET Friday will be processed the following Monday.
During periods of high demand or following an exclusive drop, processing times may extend to 3 business days. You will receive an email notification if your order is affected.
Once your order ships, you will receive a confirmation email with a tracking number and carrier link. Authentication documentation is included in the shipment for every item.
Vault Elite members receive priority fulfillment — orders are processed same-day when placed before 10:00 AM ET on a business day.
We ship to all 50 US states, including Alaska and Hawaii. The following service tiers are available at checkout:
| Service | Carrier | Estimated Delivery | Cost |
|---|---|---|---|
| Standard Ground | UPS / FedEx | 5–7 business days | Free on orders $250+ |
| Standard Ground | UPS / FedEx | 5–7 business days | $12.00 (orders under $250) |
| 2-Day Express | FedEx / UPS 2nd Day | 2 business days | from $28.00 |
| Overnight | FedEx Priority Overnight | Next business day | from $54.00 |
Delivery estimates begin from the day of shipment, not the order date. Estimated transit times are provided by carriers and are not guaranteed, particularly for Alaska, Hawaii, and remote ZIP codes.
Note: Shipping rates shown are estimates. Final rates are calculated at checkout based on package weight, dimensions, and delivery address. Rates for remote areas, oversized items (e.g., full club sets or shaft bundles), and expedited services may be higher than the estimates shown.
Free standard shipping is automatically applied at checkout when your order subtotal reaches $250 or more before taxes and fees.
TourVaultGolf ships to select international destinations. International orders are shipped via FedEx International Priority or UPS Worldwide Expedited.
| Region | Estimated Delivery | Starting Cost |
|---|---|---|
| Canada | 3–5 business days | Calculated at checkout |
| United Kingdom & Europe | 5–8 business days | Calculated at checkout |
| Australia & New Zealand | 6–10 business days | Calculated at checkout |
| Japan & Asia-Pacific | 5–9 business days | Calculated at checkout |
| Rest of World | 7–14 business days | Calculated at checkout |
Customs, duties, and import taxes are the sole responsibility of the buyer and are not included in our shipping fees or item price. These charges are assessed by your country’s customs authority upon arrival and vary widely by country and item value. Common additional charges include:
We are not able to declare packages as gifts, undervalue items on customs forms, or split shipments to reduce customs exposure. All customs forms reflect the full transaction value.
Some countries may restrict or prohibit import of certain goods or materials. It is your responsibility to confirm that the item you are purchasing is legal to import into your country before placing an order. TourVaultGolf is not liable for items seized or refused by customs.
International shipments may be delayed by customs processing. TourVaultGolf is not responsible for delays, additional fees, or item seizure caused by customs inspections or local regulations outside the United States.
If you are unsure whether we ship to your country or have questions about expected duties, contact us at info@tourvaultgolf.com before placing your order.
Tour-issue equipment is irreplaceable. Our packaging protocol reflects that.
We do not reuse damaged boxes or compromised packaging materials. Every shipment is photographed before dispatch for our records.
All orders include the following as standard:
For international shipments, insurance is included up to the declared value of the item. We declare the full transaction value on all customs forms — we do not under-declare.
Items listed at $1,000 or more are subject to additional shipping protocols:
For Scotty Cameron Circle T putters and other highly collectible items, we may contact you by email to confirm shipping details before dispatch. Please ensure your contact information is up to date in your account.
In the unlikely event that your order arrives damaged or does not arrive within the estimated delivery window, please contact us within 5 business days of the expected delivery date.
To report a damaged item:
To report a lost shipment:
We will work quickly to resolve damage and loss claims. Resolution options include replacement (where inventory permits), store credit, or a full refund. We target resolution within 5–10 business days of a claim being filed.
Important: Claims submitted more than 5 business days after the expected delivery date may not be eligible for insurance recovery. Please contact us promptly.
Due to the rare and authenticated nature of our inventory, all sales are considered final. We do not accept returns for change of mind.
Returns are accepted in the following circumstances:
International returns: For buyers outside the United States, approved return shipping costs are the buyer’s responsibility. We do not provide prepaid international return labels. Return shipments must be sent via a tracked, insured service. Any customs duties, taxes, or import fees assessed on the return shipment are also the buyer’s responsibility. Original outbound shipping fees are non-refundable on international orders. We strongly recommend international buyers review listings carefully and contact us with any questions before purchasing.
Approved returns must be shipped back within 5 business days of authorization, using the original packaging where possible. Refunds are issued within 5–7 business days of our receiving and inspecting the returned item.
Items returned without prior authorization, or in a condition worse than received, will not be refunded.
If you are sending equipment to TourVaultGolf for a cash offer or consignment, please follow these guidelines to ensure safe transit and a smooth evaluation process.
Once we receive and authenticate your equipment, we will confirm the final offer within 1 business day. Payment is issued within 2 business days of offer acceptance via the method agreed (ACH, Zelle, or check).
If you have any questions about your shipment, our fulfillment process, or this policy, we’re happy to help.
For urgent matters regarding a shipment already in transit, please include your tracking number in your email subject line for the fastest response.